Delivery and Transit Times

At checkout, you’ll see automatically-calculated shipping options based on your order date and delivery address:

  • If you live within our 1, 2 & 3-day ground transit range, you’ll receive free UPS Ground shipping on orders $350 or more
  • If you live beyond our 3-day ground transit range, your order will ship UPS Next Day Air. Shipping price will be rated at checkout.
  • Our shipping deadline is 4pm ET.
  • We ship 3-day orders Monday-Tuesday; 2-day orders Monday-Wednesday, and 1-day orders Monday-Thursday. Orders placed after 4pm ET on Thursday will ship the following week.

Delivery and Transit Times

Packed and shipped for freshness

How your product is preserved in transit

Packed and shipped for freshness

How your product is preserved in transit

  • Marble & Grain raw proteins are frozen immediately after processing. (See why frozen is fresher.)
  • Each serving is individually vacuum sealed. Not only does this lock out oxygen, bacteria and freezer burn, it creates naturally sealed portions that you can defrost and enjoy on your schedule.
  • Packed in Green Cell Foam® 100% compostable shipping coolers. The perfect combination of sustainable technology, thermal performance and shock protection. Depending on the product need, it is cooled in transit with dry ice, ice packs or both.
  • Shipped in minimal and sustainable boxes. Whenever possible, we pack your full order in one box with as little packaging as necessary to keep your food safe and fresh. We want to preserve the beauty of our G-d-given planet and every action helps!
  • Shipped Monday-Thursday only. While packed well enough to endure a delivery delay, we avoid shipping perishables on Friday to prevent an unnecessary weekend layover.

How to defrost your delivery

THE FRIDGE METHOD

Place your vacuum-sealed package in the refrigerator on a dish. It will take about 24hrs for 5lbs to defrost completely.

THE COLD-WATER METHOD

Completely submerge your vacuum-sealed package in a cold water bath or under cold running water. Allow about 30 minutes per pound for it to defrost quickly, evenly and safely this way.

Refreezing: From a taste perspective, we don’t love the idea of defrosting and refreezing proteins. But as long as it has never dipped above 40°F, it is technically safe to refreeze meat and poultry within 3-5 days and fish within 2 days.

Meat, poultry and fish should never be left on a counter to defrost.

Frozen at the source, fresher on your plate

How fresh food is frozen?


Unless you live on a ranch, your food is almost certainly frozen at some point before it reaches you: there’s simply no other way to preserve its freshness and safety as it travels long distances.

  • But not all freezing is created equal. In the typical supply chain, proteins can be frozen over the course of many hours. This allows their cells to expand slowly, creating the ice crystals you’re familiar with from your home freezer and altering the natural tastiness of the food.

    Food may then be handled by multiple distributors, switching between warehouses, loading docks and vehicles, often partially thawing between freezers.

  • Slower freezing, more refreezing, higher loss of prime quality taste. At Marble & Grain, we ensure your food is blast-frozen at the point of origin, which drastically reduces the time it takes to go from room temperature to fully frozen.

    From the butcher shop, we bring it directly to our warehouse freezers, then pack and ship it to your front door, maintaining its temperature consistency and taste profile all along.

     

    Faster freezing, fewer hands, more pure prime on your plate.

Frozen at the source, fresher on your plate

How fresh food is frozen?

Food so good there’s a weight list

Each piece of meat is hand-cut to bring you the optimal flavor in every ounce. We list an approximate weight for each item and then calculate the final price once we fulfill your order. Our butchers make sure to select cuts that are within 15% of the weight estimate, but you will only be charged for the actual weight delivered.

Items that are charged based on variable weights will list the price per pound of the product. Pantry items, dairy products, and proteins that do not list price per pound have fixed prices that will not change.